By accessing (zovikafurniture.com), placing orders, or creating an account, you agree to these Terms and Conditions, our Privacy Policy, and Shipping Details. We may update them periodically; check the Privacy Policy page for updates.
Payment Terms
- Accepted via UPI, cards, and net banking. Full payment upfront required.
- All payments are secure; no chargebacks accepted without a valid dispute.
Shipping and Delivery
Refer to our Shipping Details page for timelines, rates, and coverage. Any delay in delivery post-dispatch will be liable to the delivery partner only.
Returns, Refunds, and Exchanges
- Damaged/Defective: Free replacement or refund within 48 hours of delivery (photos, videos required).
- No returns on custom orders, mattresses, or hygiene-sensitive items (e.g., fabric sofas post-unboxing).
- Refunds are processed in 5-10 business days to the original payment method after the product is received back into our inventory.
Account and User Conduct
- Maintain accurate account info; you’re responsible for activity under your login.
- No unauthorized scraping or reselling of our content.
- We reserve rights to suspend accounts for violations.
Limitation of Liability
Our liability is limited to the order value. No consequential damages. Furniture use at your risk; follow assembly instructions.